Important Information

Lucia Skincare has put together the following privacy statements to display our commitment to provide privacy. This document will display the policies Lucia Skincare has put in place to protect customers during information gathering practices.

Additionally this page outlines Lucia Skincare deliveries and returns policies.

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Privacy and Information Security Policy

Use of your information

Lucia Skincare does not sell or rent your personal information to third parties.

We will only release account and other personal information if we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Lucia Skincare Limited, our users, or others.

Delivery Address Details

Lucia Skincare enables you to save one delivery address which we will store against your profile. When you buy an item you have the option of entering a new delivery address which may be a third party recipient- i.e, A gift.


It is the policy of Lucia Skincare to send our members emails throughout the purchasing process and other Newsletter emails they elect to receive. Further, it is our policy to immediately remove any member from any mailing list upon the member's request. In addition, Lucia Skincare will send out promotional material to its Newsletters subscribers promoting material related to Lucia Skincare.

We do use email as a means of receiving feedback from our members, and we encourage you to email us with your questions or comments.

Other information we collect

We collect and use additional information to carry out internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.

If you send us personal correspondence, such as emails, live chats or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

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Delivery / Freight Charges

Lucia Skincare currently offers online purchasing for delivery throughout New Zealand only. All prices are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST).

There will be a freight charge to the customer, dependent on item and distance. This charge is calculated and added to the cart total upon proceeding to the checkout screen, also in New Zealand Dollars (NZD).


Schedule of freight charges (as at July 2015)


Weight (kilograms) New Zealand ($NZD)
Up to 2kg $5.00
2kg to 5kg $10.00
5kg + Price on application
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Returns Policy and Procedure

Should a product be faulty we would be happy to offer your choice of the following: An exchange. A replacement product. A refund.

Items must be returned in original condition to the place of purchase.
If purchased online the items must be returned to Lucia Skincare, (address 1), Christchurch.
Items must be returned within a 7 day period.
Proof of purchase must be provided.
Lucia Skincare will not be responsible for any additional freight costs.

If a product is not suitable Lucia Skincare reserves the right to accept or decline a request for an exchange or refund.